1. SMART Services

2. SMART Services
Prime Services
Standard Operating Services
Monitoring Services
Server Availability Services
Backup Services
Asset Security Services
Help Desk Services
Virtualization Services
Advanced Monitoring Services
Special Need Services

3. Prime Services
IT Activities
Active Directory Management
Patch Management
Inventory Management
Software Deployment
Operating System Upgrade
File Distribution
Hard disk Optimization
Security Management

4. Standard Operating Services
IT Activities
Inventory Management
SOE Management
Security Management

5. Monitoring Services
IT Activities
Basic Monitoring Services
Monitoring & Alert
Standard Monitoring Services
Monitoring & Alert with
Standard Remediation
Advanced Monitoring Services
Monitoring & Alert with
Advanced Remediation
and Automation

6. Server Availability Services
IT Activities
Mail Server Services
Monitoring , Alerting and Auto
Remediation of Critical mail server
components .
Database Server Services
Monitoring , Alerting and Auto
Remediation of Critical database server
components .
Web Server Services
Monitoring , Alerting and Auto
Remediation of Critical Web server
components .

7. Backup Services
IT Activities
Basic Backup and Recovery
Backup and Recovery Services
Advanced Backup and Disaster Recovery
Advanced Backup and Disaster
Recovery Services
(Offsite Replication and Disaster Recovery)

8. Asset Security Services
IT Activities
End Point Security
Antivirus Management
Security Management
Security Management

9. Help Desk Services
IT Activities
Basic Help Desk
Ticketing system to track, respond and resolve issues
quickly and efficiently
Advanced Help Desk
Service Desk for effectively managing
Incidents, Problems, Change and Service Requests.

10. Virtualization Services
IT Activities
Virtualization Management

11. Special Need Integration
IT Activities
Third Party Integration

12. S
M
A
R
T
SLA
Customer
Specific
Measurable
Aligned
Realistic
Timely